Return & Refund Policy

1. Return Eligibility

We accept returns only under the following conditions:

• The product is damaged, defective, or incorrect
• The issue is reported within 3 days of delivery
• The product is unused and in its original condition

2. Non-Returnable Items

Returns will not be accepted in the following cases:

• Change of mind after purchase
• Minor color or design variation
• Used or damaged products by the customer

3. Return Process

To initiate a return:

• Contact us via WhatsApp within 3 days of delivery
• Share clear photos or videos of the issue
• Our team will verify and guide you with the next steps

4. Refund Policy

• Refunds are processed only after approval of the return
• Refund will be issued via the original payment method or as mutually agreed
• Refund processing time may take 3–7 working days

5. Replacement Policy

• In some cases, we may offer a replacement instead of a refund
• Replacement depends on product availability

6. Order Cancellation

• Orders can be cancelled before dispatch
• Once shipped, cancellation may not be possible

7. Important Note

All orders are placed and confirmed via WhatsApp communication.
Customers are advised to confirm product details before placing an order.

8. Contact Us

For return or refund-related queries, contact us:

📧 Email: helpmydkstore@gmail.com
📱 WhatsApp: +91 8396965696
🌐 Website: www.mydkstore.com